Frequently Asked Questions

Excellent! It’s your first step to a world of great savings and convenience. On the homepage, simply click on the My Account icon in the top right corner. This will lead you to the Create My Account button on the next page. Click on Create My Account and enter your details to choose a password

Yes, there are and here are just a few of them:
• Initial 10% off your first purchase online (purchase must be over $75).
• Shop quickly and conveniently without having to enter your details every time.
• View your saved online purchase history for added convenience
• Update your personal and delivery information at any time you please.

• Exclusive access to member-only promotions, offers and discounts
• Monthly newsletter with useful information and styling ideas

It’s just another way to say thank you for being a valued Emporium VIP customer.

Yes, you can simply shop as a Guest without signing up.

At stage 2 of the checkout, just uncheck the box labelled “Create an account and receive special offers and earn rewards points”

• No problem – we’ve made updating details quick and easy to do!
• Click on My Account at the top of the Home Page and Sign into your account
• On the Dashboard, make any changes you’d like to your personal, shipping and billing information.
• To finish, just press Submit or Save Address

If you have an online account registered with us, your order history is easy to view.

• After signing into your account, click on the Orders button on the left hand menu of the Dashboard page
• You will now see a list of all your previous orders
• Simply click View Order for a closer look at a particular order

No problem – it happens to all of us, so we have made it simple and secure to retrieve.
• Click on the My Account icon and proceed to the Log/Register in page
• In the Login section, click on the link “Lost your Password?”
• Enter your email address and Click submit
• Keep an eye out for an email from us and follow the prompts

We carry a large range of products in our store which are not available online but we are continually growing our online range to ensure customers can shop how, where and when they want.

If you know we have something instore but can’t find it online, please call or email our friendly team at [email protected].

Emporium gift vouchers make fantastic presents for friends and relatives. They are available in multiples of $50 and are available for purchase online.

However, the gift vouchers can only be redeemed instore. See our Gift Card Policy in Terms of Service.

We make payment as easy as possible by accepting Visa, Mastercard, American Express, as well as Visa and Mastercard debit cards.

No problem, you can use Visa, and Mastercard debit cards

We want you to know that the security of your details is important to us. Every online payment is processed through secure payment gateways to make sure your credit card information is as secure as possible. To learn more visit our security or privacy policies.

We always aim to confirm your order asap. If 24hours has passed and you haven’t received an order confirmation email, contact our friendly Customer Service Team who will help you track and confirm your order. You can email them at [email protected]

At this stage, we don’t take phone orders as our focus is to create a premium online shopping experience. However ,our friendly Customer Service team will be more than happy to assist you with any issues you may be having when placing an online order. You can call them on 0417 502 465 or email at [email protected].

It is always best to contact our friendly team in this case. However, generally, we can’t make any changes if your order has already been processed. You can find out more about our Returns Policy or get in contact with our friendly team at [email protected].

Yes! We are all about making it easy to shop so are pleased to offer Click & Collect services so you can ick up your order if that easier for you.

When you receive notice that your order is ready, call us on 0417 502 465 and we will give you a timeframe for collection. Then simply bring your order confirmation, in either printed or digital form, and your valid photo ID, to the store in Gordon which is located at:

The Old Post Office,
741 Pacific Highway,
Gordon NSW 2072

Contact our friendly team to see if this can be arranged.

We can ship to most areas in Australia. However, we currently do not ship internationally.

Our normal delivery time in metro is 2-3 days from despatch. Outside metro areas, it is normally 4-5 days from the despatch day.

Orders are normally despatched within 2-3 days where possible.*

*On some occasions, if an item is out of stock or there are high volumes of orders, this could delay the despatch time.

Absolutely, just be sure to place separate orders for each address so that there is no confusion.

Depending on the distance of delivery and dispatch date, you can expect your delivery somewhere within 2-5 days. You will receive tracking emails to help you follow your order.

Like most online purchases, delivery times can vary. However, you will likely receive your package between the hours of 8am to 6pm weekdays.

If you think you may not be available to receive your purchase and there is a safe place to leave, please put this in the additional notes/comments area on the order so that we can instruct the courier.

If your delivery has not arrived within the expected timeframe, please email our friendly Customer Service team on [email protected] who will do their best to help.

We are happy to refund any items you may have had a change of mind about within 14 days of the purchase providing the item is still in the original packaging and remains undamaged in anyway. Please see our Refund, Returns and Exchange Policy.

Simply email us at [email protected] so we can advise you on the best way to do so or if this is possible.

We want to make the refund process as easy as possible. Taking into account the time it takes for the returned goods to be received back, you can expect the refund to take place within 5-7 business days. Please see our Refund, Returns and Exchange Policy.

While we cannot use your bank statement as proof of purchase, we can certainly use the purchase history of your online account if you have one.

If we have made an error with your delivery, we will absolutely refund the delivery fee. However, if the product is returned due to change of mind, the delivery fee is not refundable. Please see our Refund, Returns and Exchange Policy.

Our items come with guarantees that are covered under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation or any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a failure does not amount to a major failure, we are entitled to choose between providing you with a repair, replacement or other suitable remedy. Any cost incurred by you in returning the product will be borne by you. Please see our Refund, Returns and Exchange Policy.

We are sorry this has happened. Please contact us at [email protected] or on 0417 502 465 to make us aware of the issue.

We recognise the importance of protecting the privacy of our customers who provide their personal information to us. We are committed to handling personal information in accordance with applicable privacy laws, including the Australian Privacy Principles set out in Privacy Act 1988 (Cth) (“Privacy Act”).

Our Privacy Policy explains how we collect your personal information, what we do with it, and how it is protected. Please read our Privacy Policy to see what information we collect and how it may be used. By continuing to use the Website you agree to the terms of the Privacy Policy (The Emporium reserves the right to make changes to this Privacy Policy from time to time).