Terms of Service

TERMS & CONDITIONS

Using our website or making purchases in-store confirms that you have read and accepted the Terms & Conditions as laid out below and have access to our Shipping and Refund Policies.

The Emporium accepts no responsibility or liability from your use of our website. By deciding to use our website, you will hold The Emporium not liable for any claims, damages, costs, and expenses as a result.

The Emporium holds the right to update and change the website Terms & Conditions without notice and at any time. These updates will take immediate effect, superseding any previous conditions.

GIFT CARD POLICY

The Gift Card minimum amount is $20.00 with a maximum of $1000.00.

Gift card conditions:

• valid for 12 months from the date of purchase.
• cannot be topped up under any circumstances.
• cannot be used online.
• cannot be refunded
• cannot be redeemed for cash.
• cannot be used to purchase other Gift Cards.

No change will be given and any balance that remains on the Gift Card after expiry will not be redeemable, except as required by law. Gift Cards are to be treated as cash by the customer and or receiver.

The Emporium is not responsible for refund or replacement for any damage, theft or loss of the Gift Card once issued.

If purchased online, the Gift Card will be sent by Registered/Express Post and will need to be signed for upon receipt as proof of arrival.

CUSTOMER ORDERS POLICY

Orders can be placed subject to availability at the supplier. If the item can be obtained, The Emporium will notify the customer. A 50% deposit must be paid for the order to be placed. In circumstances which are beyond the control of The Emporium should supply not proceed, the customer will be entitled to a full refund of any deposit paid. There are no returns or refunds on customer orders unless the goods are deemed to have manufacturing defects.

It is the customer’s responsibility to check the quoted dimensions and ensure the item can be moved into the customer’s required location with adequate access.

The Emporium will contact the customer when the items are ready for collection or delivery. Delivery charges are in addition to the cost of goods. Final payment will be required prior to collection or delivery.

HOLDS POLICY

• Goods can be placed on hold for 24hrs or until the close of trade the following day.
• At the close of trade the following day the goods on hold will be released for sale.
• If another party is interested in purchasing the goods during the hold period, The Emporium will endeavour to contact the holding customer for 24hrs or a maximum of two phone calls.
• The holding customer must then decide on the purchase and/or pay a 50% deposit to secure the on-hold goods.
• If the holding customer cannot be reached the goods will be released to the interested party.

RETURNS, REFUNDS & EXCHANGE POLICY

The Emporium will consider the return of merchandise in exchange for a credit note providing it is unworn, unwashed, undamaged, has the manufacturer’s tags still attached and with the original receipt within 14 days of purchase.

The return of the following items will not be accepted under any circumstances:

• Undergarments – jewellery – watches – custom ordered or sale items – except for items that have manufacturers defects.

Please note, for returns that meet the criteria above, a credit note for the same value will be issued. This credit note will be valid for 12 months from its date of issue. Please note our credit notes/vouchers cannot be used to purchase online and may only be used instore.

Customers are to return the disputed item in its original condition and packaging at their own expense.

DAMAGES & DEFECTS

Should your online order arrived damaged or be defective, The Emporium must be notified via email within 24 hours of the order being delivered. Please email a full description with supporting photos to [email protected].

If goods are returned damaged or faulty due to manufacturers’ defects, The Emporium will endeavour to repair or replace the goods to the customer’s satisfaction. If this is not possible, a full refund of the purchase price will only then be offered to the customer.

Refunds will only be issued on defective merchandise that cannot be replaced.

CREDIT NOTES POLICY

Credit notes are only for use instore and cannot be used for purchases made online. They are to be redeemed within 12 months of the date of issue. If a customer holds an Emporium credit note, it is to be redeemed before another payment method is applied.

CONTENT COPYRIGHTs

All content on The Emporium website, Facebook and Instagram pages is copyright of The Emporium. This comprises of all copy, photography and graphics as protected under Australian copyright laws.

Product Listings

All product information and pricing instore or listed on The Emporium website are correct at time of publishing, however, we hold the right to adjust prices at any time without notice. We cannot be held liable for inaccurate pricing or product information.

Website Design

Every attempt has been made to make sure you can view this website as it was intended, including screen resolutions, browser compatibility and accurate colour rendition. However, colours can vary depending on software and computer monitors. We cannot guarantee colours you view online will truly represent the object when seen in daylight.

PRODUCT WARRANTY

No warranty is offered under any circumstances on products listed on this website or instore, unless stated clearly in the descriptions.

No responsibility is accepted for any direct or indirect damage caused from using any products purchased instore or on our website. We offer no warranty and hold no liability in relation to losses or damage incurred when purchasing services or products from third party websites after sourcing said services or products through our website or instore.