Returns, Refunds & Exchange Policy
Returns, Refunds & Exchange Policy
The Emporium will consider the return of merchandise in exchange for a credit note providing it is unworn, unwashed, undamaged, has the manufacturer’s tags still attached and with the original receipt within 14 days of purchase.
The return of the following items will not be accepted under any circumstances:
Undergarments – jewellery – watches – custom ordered or sale items - except for items that have manufacturers defects.
Please note, for returns that meet the criteria above, a credit note for the same value will be issued. This credit note will be valid for 12 months from its date of issue. Please note our credit notes/vouchers cannot be used to purchase online and may only be used instore.
Customers are to return the disputed item in its original condition and packaging at their own expense.
The return of the following items will not be accepted under any circumstances:
Undergarments – jewellery – watches – custom ordered or sale items - except for items that have manufacturers defects.
Please note, for returns that meet the criteria above, a credit note for the same value will be issued. This credit note will be valid for 12 months from its date of issue. Please note our credit notes/vouchers cannot be used to purchase online and may only be used instore.
Customers are to return the disputed item in its original condition and packaging at their own expense.
Damages & Defects
Should your online order arrived damaged or be defective, The Emporium must be notified via email within 24 hours of the order being delivered. Please email a full description with supporting photos to [email protected]
If goods are returned damaged or faulty due to manufacturers’ defects, The Emporium will endeavour to repair or replace the goods to the customers satisfaction. If this is not possible, a full refund of the purchase price will be offered to the customer.
Refunds will only be issued on defective merchandise that cannot be replaced.
If goods are returned damaged or faulty due to manufacturers’ defects, The Emporium will endeavour to repair or replace the goods to the customers satisfaction. If this is not possible, a full refund of the purchase price will be offered to the customer.
Refunds will only be issued on defective merchandise that cannot be replaced.
FAQ
Check our Returns, Refunds and Exchange FAQ for further information.
